When your preferred time is fully booked, you shouldn’t have to keep checking back or miss out. A built-in waitlist would let customers join a queue for openings and get notified as soon as a spot becomes available — an “absolutely necessary” function for many businesses.

With a waitlist, you could:

• Let customers join a waitlist when times are fully booked (for both appointments and classes)

• Support self-serve and staff-managed waitlists (customers can add themselves, or an employee can add them)

• Collect preferred availability (e.g., specific days, date ranges, or time windows) so alerts are relevant

• Automatically alert customers when a spot opens up due to cancellations, no-shows, or newly released availability

• Help customers get earlier appointments by allowing them to join a waitlist for any opening before their already-scheduled booking date (great for busy staff and first-time clients trying to get in sooner)

• Handle full classes smoothly by capturing extra demand once capacity is reached and filling last-minute openings quickly

Why it matters:

• Saves customers time (no more constant refreshing)

• Reduces back-and-forth messages and calls

• Helps businesses fill last-minute gaps that would otherwise go unused