The best business is the one with recurring revenue. Loyalty is a hard topic because business can’t give back more than 1/3% of the sales., but acquisition is even more expensive. You can imagine to integrate in-house some CRM features. Workflows and Automatic emails/SMS after X months, analysis of frequency, analysis of amount, analysis of recence. Customers segmentation by ourselve OR by themselves: some CRM send an SMS shortly after the meeting offering to opt-in. Customers clink on a link and they fill a form on a branded micro website. Check Hey Pongo, zerosix.com, viral loops…